Returns

Click HERE to download
the RETURN-EXCHANGE form

If for any reason the customer is not satisfied with their purchase, the items can be returned within 14 days from the date of receipt of the goods.

To proceed with the return request, an email must be sent to info@pretoriaboutique.it with a copy of the receipt attached and entering the order number.

Refunds will be made after receipt, verification and acceptance of the goods.

The customer will be refunded the amount paid at the time of purchase, minus the cost of handling the return.
For orders paid with credit card the refunded amount will be available in about 5-10 days.
In the case of payment via PayPal the amount will be returned to the original account.
In the case of cash on delivery or bank transfer you must provide us with your IBAN to make a bank transfer in your favor.

Costs

Italy

Cost of return: €10
The first change of size/color is free only from Italy.

The cost of the return for purchases not from Italy is charged to the customer.